Quality Issues or Seller Breach: This is the most common reason for a refund. Buyers can apply for a refund based on the specific situation.
No-Reason Refund: If the seller explicitly promises a no-reason refund during the sales process, buyers can apply for a refund under the terms of that promise.
Platform Rules: Some platforms have specific refund rules. For example, Steam allows refunds within 14 days of purchase, provided it has been less than 2 hours since the purchase.
Initiate Application: When conditions are met, buyers initiate a refund application through the purchase platform.
Seller Review: Sellers have the right to reject refund applications. Buyers can modify their application or request platform intervention.
Return (if applicable): If the refund agreement includes a return step, buyers must return the virtual product (e.g., related accounts, files, etc.) to the seller within the specified time.
Refund Processing: After approval, the platform or seller will refund the amount to the buyer.
Before Transaction Completion: Refunds or returns are typically applicable within a certain time before the transaction is successfully completed.
After Transaction Completion: Within 15 days of successful transaction, buyers can still apply for 'after-sales service', such as returns and refunds.
Overdue Handling: If the protection period expires, the platform will no longer accept related claims.
Seller Non-Response: If the seller refuses the refund and does not handle it within the specified time, buyers can request platform intervention.
Platform Intervention: The platform will judge and resolve disputes based on evidence provided by both parties and the agreement rules.
Read the Agreement: Carefully read the refund agreement for virtual products before purchasing to understand specific refund conditions and processes.
Keep Evidence: Retain purchase receipts, communication records with the seller, etc., as evidence for claims in case of issues.