This is an agreement between you and BIGVU for video creation, teleprompter, captioning, and AI content services, related services and features. It is NOT a service for the commission of criminal acts. It is a video creation and publishing service. You agree not to violate any laws of any jurisdiction you are originating from, or terminating into.
Please carefully read all the terms and conditions of BIGVU app. When you click to install BIGVU applications, you are agreeing with all the terms and conditions of the service. And if you don't agree,you can cancel the installation and you must destroy,return or delete all copies of BIGVU applications in your possession.
You agree not to use the system for sending spam, port scanning, scanning for open proxies or open relays, sending opt-in email, unsolicited email or any type or version of email sent in large quantities even if the email is ultimately sent off of another server. You agree not to launch any pop-ups from our service. You agree not to attack in any way shape or form any other computer or network while on our service.
Actual service coverage, speeds, locations and quality may vary. The Service will attempt to be available at all times except for limited periods for maintenance and repair. However the Service may be subject to unavailability for a variety of factors beyond our control including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, refused, limited or curtailed. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Service or communications services or networks (e.g., T-1 lines or the Internet). We may impose usage or Service limits, suspend Service, or block certain kinds of usage in our sole discretion to protect users or the Service. Network speed is an estimate and is no indication of the speed at which your or the Service sends or receives data. Actual network speed will vary based on configuration, compression, network congestion and other factors. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.
Hacking, cracking, distribution of viruses, fraudulent activities, network sabotage, phishing, and/or any conduct deemed illegal or unwanted shall be subject to suspension or termination. Users are responsible for the proper secure configuration of their services and are responsible for any damages caused by their neglect or exposure of vulnerabilities whether intentional or unintentional.
We do not put any cap on bandwidth or data usage per user however the use of service is subjected to fair usage. Creating automated or manual protection sessions in a manner that would impersonate a bot or exerting excessive load on the network that may disturb other users on the network or utilizing substantially excessive bandwidth that exceeds the average user bandwidth usage for an extended duration or the likes, all are considered as unfair usage of the network. We reserve the right to temporary suspend or permanently terminate users found involved in unfair usage of its services.
BIGVU is a service provider of transitory digital network communications under the Digital Millennium Copyright Act ('DMCA') 17 U.S.C. p. 512(a). Accordingly, it is BIGVU's policy to promptly terminate without notice the accounts of those determined by BIGVU to be repeat infringers, where a repeat infringer is an end user of the BIGVU Services who has been notified by BIGVU of infringing transmissions activities more than twice ('Repeat Infringer Policy'). Because of the ephemeral nature of transmissions imitated at the direction of persons using the BIGVU Service, it is generally not possible for BIGVU to take-down content from its system, but it will use all reasonable efforts to identify the offending persons in order to enforce its Repeat Infringer Policy.
Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.
To protect your legitimate rights and interests and standardize the transaction process, we have formulated this return and refund policy in accordance with the relevant requirements of the platform and applicable laws and regulations. Please read it carefully before making a purchase.
Quality Issues or Seller Breach: This is the most common reason for a refund. Buyers can apply for a refund based on the specific situation.
No-Reason Refund: If the seller explicitly promises a no-reason refund during the sales process, buyers can apply for a refund under the terms of that promise.
Platform Rules: Some platforms have specific refund rules. For example, Steam allows refunds within 14 days of purchase, provided it has been less than 2 hours since the purchase.
You can apply for a return within 30 days from the date you receive the product. We will not accept return applications beyond this period (except for products with quality issues that are within the warranty period).
Seller Review: Sellers have the right to reject refund applications. Buyers can modify their application or request platform intervention.
Return (if applicable): If the refund agreement includes a return step, buyers must return the virtual product (e.g., related accounts, files, etc.) to the seller within the specified time.
Refund Processing: After approval, the platform or seller will refund the amount to the buyer.
Before Transaction Completion: Refunds or returns are typically applicable within a certain time before the transaction is successfully completed.
Transaction Completion: Within 15 days of successful transaction, buyers can still apply for 'after-sales service', such as returns and refunds.
Handling: If the protection period expires, the platform will no longer accept related claims.
Seller Non-Response: If the seller refuses the refund and does not handle it within the specified time, buyers can request platform intervention.
Platform Intervention: The platform will judge and resolve disputes based on evidence provided by both parties and the agreement rules.
Read the Agreement: Carefully read the refund agreement for virtual products before purchasing to understand specific refund conditions and processes.
Evidence: Retain purchase receipts, communication records with the seller, etc., as evidence for claims in case of issues.
A refund will be given after a successful return that meets the return conditions specified in the above return policy.
If you do not receive the product after purchase, and it is verified to be our responsibility (such as logistics loss and failure to handle it in a timely manner, etc.), you have the right to apply for a full refund.
If you purchase a service product and we fail to provide the service within the agreed time, you have the right to apply for a full refund.
For applications that meet the refund conditions, we will complete the refund processing within 5 working days of receiving the application (excluding the arrival time of the bank or payment institution).
Consistent with the return refund method, the refund will be prioritized to be returned to your payment account via the original route. If the original route return fails, our customer service will contact you to negotiate other refund methods.
Payment handling fees are non-refundable. The refund amount is the part of the actual amount you paid for the product or service minus the handling fee.
Differences in regulations in different regions: We will adjust the return and refund policy according to the relevant laws and regulations of your region. For example, consumers in the EU have the right to a 14-day unconditional return. Please refer to local regulations and our special instructions for details.
Refund rate fluctuation issue: For cross-border transaction refunds, there may be a difference between the refund amount and the original payment amount due to refund rate fluctuations. We will settle according to the refund rate at the time of the refund operation. You can also choose to use multi-currency account function to reduce refund rate conversion losses.
Logistics tracking and communication: Cross-border return logistics takes a long time. We will integrate logistics information into the dispute handling system, and you can track the return logistics status in real-time through the order query page. At the same time, we provide [list main languages] versions of after-sales guides to facilitate your understanding of the return and refund process.
The final interpretation right of this return and refund policy belongs to BIGVU. If you have any questions about this policy, you can contact our customer service team at any time for consultation.